Customer Support

A support ticket logs your issue with us. Go to Help Center > “Raise a Ticket” and choose the category.

Yes, choose “Request a Callback” from our support section for human assistance.

Visit the “Help Center” or use live chat from 9 AM to 9 PM. You can also email us at support@culvercart.in.

Check our “Deals Zone” page or the banners on the homepage for live promotions.

Yes, refer your friends using a referral code and earn CulverPoints on their first purchase.

CulverPoints are reward points earned on every order. You can redeem them for discounts at checkout.

Yes, Culvercart supports major Indian languages like Hindi, Telugu, Tamil, and Kannada. Change it from the footer.

Voice shopping is currently in beta and available in the app for select users.

Check your spam folder or ensure notifications are enabled. If the issue persists, contact support.

Yes, you can download the Culvercart app from Google Play Store or Apple App Store.

Go to “Account Settings” > “Manage Addresses” and update or add a new address.

Only select products from registered brands come with manufacturer warranty. Warranty details are mentioned on the product page.

Contact the brand’s authorized service center or follow warranty instructions provided in your invoice.

Yes, if the item is eligible, you can opt for an exchange during the return process.

Raise a return request with photo proof within 48 hours of delivery.

Refunds are processed within 3–7 business days after the returned item is received and quality-checked

Go to “My Orders” > Select Product > “Return Item” and follow the return instructions.

Most items can be returned within 7–10 days of delivery. Some items like personal hygiene products are non-returnable

Yes, enter your GST details at checkout to get a business invoice with tax input eligibility.

Payment failure can occur due to incorrect details, network errors, or bank downtime. Retry or use a different method.

Enter your coupon code at the payment page in the “Apply Promo” field to get your discount.

We accept UPI, credit/debit cards, net banking, EMI options, and wallets like PhonePe, Paytm, and CulverPay.

Yes, EMI is available on major credit cards and through select financing partners.

Yes, COD is available for orders up to ₹10,000 in select pin codes.

Once shipped, cancellations aren't possible. However, you may refuse delivery or request a return afterward.

Yes, free standard shipping is available on orders above ₹499. Charges may apply below this amount.

Yes, select products in eligible cities offer expedited delivery at an additional cost.

If there's a delay, we'll notify you via SMS/email. You can also raise a query through the Help Center.

We use triple-layer bubble-wrap and shock-proof boxes to protect delicate items during transit.

Go to “My Orders” in your account. You’ll see real-time updates and tracking details.

Yes, use the “Wishlist” feature to save products and purchase them later.

Culvercart only lists new products unless clearly labeled under a separate “Refurbished Deals” section.

We strive for accuracy. However, slight variations may occur due to lighting and screen resolution.

It means the item is currently unavailable. You can click “Notify Me” to receive alerts when it’s restocked.

Visit the homepage, click on "Sign Up", and enter your name, email, and password to create a new account.

Absolutely. Culvercart uses advanced SSL encryption and complies with data protection laws to secure your information.

Yes, Culvercart offers guest checkout. However, creating an account gives you faster checkout, order tracking, and personalized offers.

Click on "Forgot Password" on the login page, and follow the instructions to reset your password via email OTP.

Yes, we provide minimal and recyclable packaging options. Choose “Eco-Packaging” during checkout.

Products are shipped without additional boxes, directly in manufacturer packaging to reduce waste.

Scroll to the footer (web) or app settings and choose your preferred language.

Currently, transactions are processed in INR, but we plan to support other currencies soon.

Yes, use the in-app barcode scanner to search by scanning product codes.

No, an active internet connection is required to browse and place orders.

Yes, a digital invoice is emailed after every order. You can also download it from “My Orders.”

Go to “My Orders” > Select order > “Download Invoice” to get a copy anytime.

Yes, during checkout, enter your GST details. Your invoice will reflect the input credit.

If the product price drops within 24 hours of purchase, you may be eligible for a refund of the difference (T&C apply).

Prices may vary due to demand, availability, promotions, or seller updates.

You can change the address if the order hasn't been shipped. Go to “My Orders” > “Edit Shipping Address.”

Raise a support ticket via “Help Center” > “Missing Items” within 48 hours of delivery.

Check the seller rating, reviews, and “Verified Seller” badge on the product page.

Yes, use the “Customer Q&A” section on each product page to ask or read existing questions.

You can load money using UPI, credit/debit cards, or net banking.

The deducted amount will be auto-refunded to your wallet within 3–5 business days.

Yes, based on your KYC status. Non-KYC users have lower monthly limits.

Go to “My Account” > “Wallet” section to view your balance.

Calvercart Pay Balance is a digital wallet that lets you store money and make purchases on Culvercart and partner websites.

A flat ₹49 fee charged by Culvercart for managing bank discount offers. It helps cover operational costs.

There is no validity period for Calvarcart Pay Wallet , however Calvarcart may choose to impose a validity period as and when required and mandated by the regulator. You shall receive periodic reminders before this happens on your email/ mobile. Please check our Terms and Conditions for more details. Culvercart Pay doesn't impose any charges on customers for use of Culvercart Pay Wallet. However, merchants may impose certain charges on your use of merchant services. Please refer the merchant terms and conditions to more details.

The Instant Bank Discount offer is applicable only for successful transactions. If it is availed on any purchase, and the transaction is subsequently cancelled, the refund amount of such orders will be made after adjusting the instant discount amount applied on that purchase.

Proceed through the normal checkout process on Culvercart. If your cart includes eligible products, select your bank’s offer on the payment page

Instant Bank Discounts are offered by banks on the price of an item, not by Amazon Pay. You will receive a discount on the product price and not in form of a cashback. Disclaimer:   In the event of any discrepancy or conflict, the English version will prevail over the translation.

Each add-on card will be treated as a separate card and they will be eligible for the instant bank offers running at that specific time.

Yes, you can use Instant Bank Discounts on multiple orders until the respective discount/card limit is reached. Note: Each transaction must meet the respective minimum value for you to get the respective discount during offer dates.

The discount value varies across products, depending on which category they belong to. Grocery items amounting to Rs. 2,500 or above will attract a discount up to Rs. 300 irrespective of EMI option selection. Paying through the offer running on your bank's card is required to avail such offers - you will not get any discount by just having a cart value that is higher than the minimum order value for that category.

No promo code is required to avail Instant Bank Discounts.

No. If you cancel or return items from the order, the processing fee will not be refunded

Whether you can avail an Instant Bank Discount along with an exchange offer or a No Cost EMI depends on the offer construct. Please go through the product details page or the respective offer details to check on eligible products.

No. Instant Bank Discounts are not applicable on commercial or corporate cards. Use a retail card of the eligible bank to avail discounts.

Whether you can avail an Instant Bank Discount depends on the offer construct. An EMI option can be combined with an Instant Bank Discount offer only if it is mentioned in the offer terms and conditions. Your bank's discount offer must mention that it is eligible on a partial payment as long as the minimum purchase value is spent on the bank's card.

If you have a newly issued card or have never made any online payment using your card, you will need to enable online transactions on your card. You can do this by visiting the credit/debit card page of your bank or through the online services provided by your bank.

Depending on the offer construct, if all purchase criteria, terms and conditions are met, you can avail both an instant discount and a cashback when you apply other promo codes on the same purchase.

When you make a purchase on Culvercart.in using the payment instruments mentioned in the bank offer for eligible products, you can avail of a discount on the item price as per the offer terms. Example: ICICI Bank offers a 5% Instant Discount on a product worth ₹40,000. If paid with an eligible ICICI card, you'll receive a ₹2,000 discount — paying only ₹38,000. Note: Offers may be subject to minimum purchase and max discount limits. Refer to the offer details page.

Go to Your Orders. Select the order. Scroll down to view the status of the order. Click on Track Package — courier details will be available. Note: Some couriers use regional partners to deliver your package. When this happens, tracking info might not be accurate. Please reach out to the courier partner directly. Courier Contact Information: Courier Name Contact Details Shipped by Culvercart Website: www.culvercart.com Blue Dart Website: www.bluedart.com Phone: FedEx Website: www.fedex.com Phone: Gati Website: www.gati.com Phone: WhatsApp: Indian Postal Service Website: https://www.indiapost.gov.in Phone: Aramex Website: https://www.aramex.com/in/en E Com Express Website: www.ecomexpress.in Email: customercare@ecomexpress.in Delhivery Website: www.delhivery.com Phone:

Open your Culvercart app. Go to Your Orders. Do one of the following: Retry with the current payment method via Retry Payment Method Change the payment method: Select Change Payment Method Choose another saved method or enter a new card Click Confirm For refund and return guidelines, go to Returns and Replacements - FAQ. For UPI help, visit: Unified Payment Interface (UPI). Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over translations.

• Select the seller name mentioned under "Sold By" on the product details page. • On the seller details page, select "Ask a question". You will be directed to the Seller Messaging Assistant. Follow on-screen instructions to chat and continue. • Go to Your Orders and select the order for which you have a question. • Select "Ask product question". You will be redirected to the Seller Messaging Assistant. Follow on-screen instructions to chat and continue. Note: If you face an issue with any physical goods or eligible services fulfilled by a marketplace seller on Culvercart.in, you can request a refund using the A-to-Z Guarantee. However, before requesting a refund, go to A-to-Z Guarantee to check eligibility. The seller’s storefront has details about refund policies and guarantees/warranties offered. Learn how to return orders placed with marketplace sellers. For more details, refer to the Buyer-Seller Messaging Service.

Watch the below video to learn how you can contact a Marketplace seller

If you cannot find a package that shows as delivered in Your Orders. If your package is being delivered by a courier partner other than Culvercart, and you need to provide delivery instructions. Only Culvercart Customer Service can view the delivery instructions in Your Orders.

It applies to orders where the bank discount is ₹500 or more, and it applies to all customers (including Prime).

Products fulfilled by Marketplace (third-party) sellers have the message "Sold by” and “Shipped by” seller name on the product detail page. Learn how to contact sellers for orders fulfilled by Marketplace sellers

To protect your security and privacy, your bank cannot provide Culvercart with information about why your payment was declined. Please contact your bank directly to resolve such issues. Possible Reasons for Declined Payment: You may have accidentally closed the app or used device navigation during processing. Incorrect credit/debit card number, expiration date, CVV, billing address, or phone number. UPI payment timed out. Purchase outside your usual spending pattern — banks may block such transactions. Your card may be blocked for online use. Your bank may have restrictions on electronic/internet transactions. Temporary bank outages. Your card type might not be accepted by Culvercart.in (see: Accepted Payment Methods). If necessary, contact your bank for more details. For more information, visit the Payment Issues section.

Payments made on Culvercart.com can sometimes fail or remain in a pending stage. If you are facing this issue, you have the option to revise your payment. Here are some probable reasons: You may have entered incorrect credit or debit card details (e.g., name on the card, card number, CVV, 3D-secure PIN, and expiry date). In case of an American Express card, your payment may fail if your billing address or PIN code is incorrect. You may have closed or refreshed the page or gone back to the previous page while your payment was still being processed. In some cases, your payment could fail if the connection with your bank was not possible due to technical issues or your bank may be going through an outage. Your card may be blocked for online transactions. To revise your failed payment for an order, go to Your Orders on Culvercart and follow the on-screen instructions. Note: As per the RBI update, those who have not used their credit or debit cards for online payments (on Culvercart or any other online merchant) previously, or whose cards were issued on or before March 16, 2020, are required to contact their respective banks and get their cards activated for online transactions.

Here are some probable reasons for your payment to remain in a pending stage: If you paid using net banking, Culvercart may be awaiting confirmation from your bank. This can take up to a few days. For an immediate status update, please contact your bank. We may be unable to contact your bank or card issuer, which can cause a delay. If so, you will receive an email from Culvercart about it. If your initial payment attempt was unsuccessful, your payment might stay in a pending stage. Note: If your payment is not successful, you will see a message: "We haven't received payment confirmation from your bank or credit/debit card yet." In such cases, please do not attempt to pay again unless you have received an email from Culvercart or you are sure your payment has failed. The order will be auto-cancelled if the payment is not completed within the timeline mentioned in the email. However, if you have accidentally paid twice, your amount will be refunded if the bill payment failed. If the bill payment succeeded, then it will be adjusted by the biller in the next billing cycle.

If your payment failed while placing the order, Amazon gives you an option to revise your payment. If you revise your payment successfully within the offer duration, you will be eligible for the offer, assuming you continue to use an eligible payment instrument.

12Q. Do you have any questions about payment issues on Culvercart Pay? Find the answers below:

If you have not given explicit consent to save your cards as per the new RBI guidelines, Culvercart will no longer store such cards. From September 30, 2022 onwards, one card can be saved as per the new guidelines in a maximum of 10 Culvercart accounts. If any existing card is saved in more than 10 accounts, it will be deleted — even if you have given consent to save the card.

For purchases made using "Card on delivery" transactions and net banking transactions, you will not get the benefit of the Instant Bank Discount. Net banking transactions are not included in this offer.

For some offers, the Instant Bank Discount offered across categories varies. You can refer to the example below, where the minimum order value is different for mobile, grocery, and other products. For example, on purchase of a OnePlus 9 5G mobile phone, the minimum order value of 5,000 (for Mobile Phones) is satisfied and the offer is applicable, for which you will receive a maximum discount of up to Rs.1,500 for non-EMI orders or Rs.1,750 for EMI orders. However, if you are buying only a 5kg Ashirwad Select Premium Sharbati Atta, it will not qualify for this offer as the order value is less than Rs.2,500, which is the minimum order value for this product category.

You would not be able to change or modify the number of items once you have already placed an order. You can place another fresh order with the desired modifications. However, you can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn't entered the shipping process yet.

You can cancel items or orders by visiting the Your Orders section in Your Account. To cancel orders that aren't yet out for delivery: Go to Your Orders Select the item you want to cancel and click Cancel items Provide reasons for cancellation (optional) Click on Cancel Checked Items To cancel an order that is already out for delivery: Go to Your Orders Select the Request cancellation option and proceed further The item(s) will be returned to us for a refund (if the payment is already made)

To begin ordering, you may visit the Culvercart website. If you are using an Android phone, you may download and install the Culvercart Shopping app here. iPhone users may download the Culvercart shopping app here. Steps to place an order: Select the items which you want to order. Add those items to your “Shopping Cart”. After reviewing your shopping cart, select “Proceed to Checkout”. You’ll be prompted to sign in to Culvercart.com account, you can sign in using your mobile number or email address if you already have an account. If you’re a new customer, select “I am a new customer” option on the sign in page to create a new account. Here's a helpful page to Get Started with Culvercart Enter the address where you want to receive your order/select the Pickup store as per the availability by searching in the available criteria. If it is a gift for someone / if you want your order to be gift wrapped, then select the gift-wrap option and include a gift message. Select the payment method, add the details and select “Continue”. Review your order and select the “Place your Order” button and Pay to complete the transaction. Note: The delivery speeds, dates and delivery address cannot be changed once an order is placed. To explore more help pages on ordering, exchange offer, installation and save & subscribe option, check this Help page.

You can bulk order new products from Culvercart Business. To order, select the following link: https://www.culvercart.com You can also access Bulk Ordering by hovering over your Account for Business menu and selecting Bulk Ordering from the drop-down menu. Enter the ISBNs or ASINs into the online form, or download a copy of the form to fill out and upload later. Culvercart Business offers the option to bulk buy products for business customers at no extra cost. You can also get an option of quantity discount.

You can add or update your payment methods by selecting the Payments Options section in Your Account.

This could be due to the following issues: There is a Payment decline. Please select here to know more about Payment issues. The item you have selected is out of stock. There is some technical or internet connectivity issue. Undeliverable to selected location/pincode. There is a quantity limit. Sometimes when Fulfilled by Culvercart and seller-fulfilled items are clubbed together, the order processing takes time.

Cash on Delivery is one of the payment methods for making purchases on Culvercart.com. When you select Cash on Delivery as your payment method, you don't have to make any advance payment. You pay for your order only when you receive it. Select this link to know more about Cash on Delivery.

Culvercart Bazaar is a new store on Culvercart.com, offering a dedicated destination for fashion and home products at affordable prices. You can find items from clothing, accessories, and jewelry to handbags, shoes, traditional and western wear, and a wide array of home goods including kitchenware, towels, bed linens, and décor items. Start shopping now on Culvercart Bazaar! Available only on the Android Culvercart shopping app.

Tell us what you'd like us to do with your parcel if you're not at home to receive it. Your delivery instructions can be accessed in multiple locations: Your address book The checkout process Your order confirmation page The progress tracker Select Update delivery instructions under your delivery address, if this option is available. A window appears — update your delivery instructions and select Save instructions. Note: We try to honour your delivery instructions whenever possible. However, we can't always guarantee that our carriers can meet these requests.

To change the quantity for items not yet added to the cart: Once you select the "Add to Cart" button and add the item to your shopping cart, enter the desired quantity in the "Quantity" dropdown option on the right side of the page. To change the quantity for items already added to the cart: Go to Cart, select the quantity dropdown box to the right of the title and choose the desired quantity. The quantity number for the item and order amount will be updated automatically. If the entered quantity is not available with us, you'll see an error message.

A new delivery date is provided for certain orders that cannot be delivered by the initial delivery date due to any unexpected issues faced by the couriers.

In the event that the delivery of your order is delayed, a new delivery date will be communicated to you via SMS/email. Additionally, you can access on Culvercart website to view the new delivery date and order status.

Product is not in working condition or has visible cut, crush, tear, broken parts, dents or scratches. Product seal is broken and/or there is a leakage. Product arrived with parts or accessories missing. Product arrived in a different size or color than what was ordered. Item does not match product description. Entire product missing, but box is not tampered. Shipping box is damaged or tampered. Products is expired.

Delivery timelines are determined by various factors, including the type of product, the seller's city, your delivery location, and the time needed by the courier to deliver the order. You can view the estimated delivery time by entering your pincode on the product page.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

Sometimes, an order may be undelivered due to one of the following reasons: Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Other Address Issues: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label. Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller. Please keep your phone handy to ensure the delivery executive can contact you once the order is out for delivery. Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery. Logistical issues:Unexpected issues like heavy rain, vehicle breakdown or government restrictions in an area Rest assured, courier will make a total of 3 attempts to deliver your order.

Do not worry, the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.

The delivery of large category products at a particular location depends on the following factors: Dimensions and weight Location of the seller Serviceability of the seller's partnered service provider Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.

Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

This can happen due to an unexpected issue. If you have already received your order, please ignore any such message.

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

Order delivery dates can't be changed, since they're determined by sellers based on the timeline they need for processing. These are based on factors like your address, the seller's address and the type of product. That said, orders usually arrive on or before the scheduled delivery date, and you can track them easily via our website.

Standard Delivery charges and shipping timelines vary based on several factors like the seller, type of the product, price of the product, order value and delivery pin code. Delivery timeline is displayed on the product page. You can choose a delivery pin code on the product page and it will display the list of sellers who cater to that location and the applicable shipping charges.

If you receive a damaged or incorrect item, please contact our customer support immediately. We will assist you with a replacement or refund.

It may take up to 24 hours for the order status to be updated. If it still doesn't update, feel free to reach out for assistance.

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

If your order was lost or damaged during transit, the seller will replace the item(s) and ship them again with a new delivery date. Any offers or promotions from the original order will still apply.

- See if any of your neighbours/friends/relatives/house owners/security guards have collected your product on your behalf. - Wait until the end of the day— sometimes packages can reflect delivered while still in transit. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.

To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Flipkart account without any hassles once this is done.

Yes, CulverCart allows guest checkouts, but creating an account offers added benefits like order tracking.

For assistance, email support@culvercart.in or call +91-9700457772.

An account allows you to track orders, save addresses, manage wishlists, and receive exclusive offers.

Network issues sometimes delay OTP-based SMS. You can regenerate the code by clicking 'Resend Code'. In case that doesn't work, you can try switching your phone off and back on.

Yes, all online transactions are secured with industry-standard encryption to protect your information.

Double-check your payment details and try again. If the issue persists, contact your bank or CulverCart’s customer support.

If the order value is debited twice from your account, you can rest assured that the respective bank will ensure a refund is reflected in your account within eight business days. In case you do not receive a refund within this timeline, please contact the bank for assistance.

You can choose to pay for your order on Culvercart with any Visa, MasterCard or Maestro Debit Card.

Yes, we offer gift cards during specific seasons and occasions. Stay tuned to our website and social media channels for updates!

As of now, you can save upto 10 cards using the 'Save Card' option.

It's quicker. You can save the hassle of typing in the complete card information every time you shop on Culvercart by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Please enter your pincode on the product page to check if CoD is available at your location.

You can choose the credit card or debit card payment option during the checkout process of your purchase. For a seamless payment process, please keep your card number, expiration date, and three-digit CVV number handy, which can be found on your card and enter them when requested.

No, payment methods cannot be changed once the order is placed.

Yes, you can delete your saved cards at any given time.

You can save any credit or debit VISA, MasterCard, Maestro or American Express card issued by a bank in India.

You can choose to conveniently pay for your order using any of the following methods: Cash on Delivery Net Banking Gift Card / Wallet Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries

We accept major credit/debit cards, PayPal, and flexible offline payment options.

Refer to the official return and exchange policy on CulverCart’s website for more details.

Returns are subject to the same policy, and refunds will be issued to the original payment method.

A receipt or packing slip is necessary to process your return.

Visit “My Orders,” select the product, and click on “Warranty Claim” to begin the process with the seller/manufacturer.

Yes, refunds are applied to the original method of payment.

Refunds or exchanges may be denied if the item is not in its original condition.

Refunds are processed within 7-10 days after the returned item is received and inspected.

Standard Delivery: 3-5 business days. Express Delivery: 1-2 business days (in select locations).

Once a return is requested, the pickup address cannot be changed. You can cancel this return request and create a new one with the updated address.

Contact customer support immediately to arrange for a return or replacement.

Use a traceable shipping method to avoid issues; CulverCart is not responsible for lost returns.

This may be due to: a) Your product being already out of the return policy period b) The product belongs to the no returns category. For more details, kindly check Culvercart website.

Contact CulverCart’s customer support for assistance with delayed returns.

No, exchanges via mail or phone are not processed

This can happen due to an unexpected issue. If you have already received your order, please ignore any such message.

Yes, perishable goods, personal hygiene items, and some electronics are non-returnable unless damaged/defective.

Yes, exchanges are allowed in person at any of CulverCart's locations, subject to the same conditions as returns.

Perishable goods, intimate or sanitary products, hazardous materials, and flammable liquids or gases cannot be returned.

Pick-up is free for returns due to damaged or incorrect items. For other reasons, nominal charges may apply.

Yes, you can cancel or modify your pick-up request through your account or by contacting customer support.

CulverCart offers flexible time slots based on availability, which can be selected during the return request process.

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return-related email within 30 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

It usually takes 24 hrs of time for the pickup status to get updated in the system, post which a refund is processed from seller end.

Pick-ups are typically available on business days. Weekend pick-ups depend on courier service availability in your area.

Large or bulky items, hazardous materials, and certain non-returnable items may not be eligible for pick-up.

Yes, pick-up service is available for eligible returns, subject to location and item type.

Packaging material will not be needed during the pickup. You will need to handover the Brand box, MRP tag and the Warranty card (If received with the product).

You may need to show a valid ID and provide the original invoice or return confirmation.

During the return request process, the system will confirm if pick-up is available at your location.

WM are supposed the perform a set of checks which reflects on their device as per the reason for return. In case of any check failure WM will refuse to pickup the product. You can ask the WM the reason for pickup denial. Also, ensure you raise the return request with correct reason code and handover the right product to WM to avoid such instances

Report the issue to CulverCart’s customer support as soon as possible with supporting evidence.

This could be due to the following issues: There is a Payment decline. Please select here to know more about Payment issues. The item you have selected is out of stock. There is some technical or internet connectivity issue. Undeliverable to selected location/pincode. There is a quantity limit. Sometimes when Fulfiiled by Culvercart and seller fulfilled items are clubbed together, the order processing takes time.

You would not be able to change or modify the number of items once you have already placed an order. You can place another fresh order with the desired modifications. However, you can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn't entered the shipping process yet.

You can add or update your payment methods by selecting the payments options section in Your Account.

Cash on Delivery is one of the payment methods for making purchases on www.culvercart.com. When you select Cash on Delivery as your payment method, you don't have to make any advance payment. You pay for your order only when you receive it.

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.