Customer Support

A new delivery date is provided for certain orders that cannot be delivered by the initial delivery date due to any unexpected issues faced by the couriers.

In the event that the delivery of your order is delayed, a new delivery date will be communicated to you via SMS/email. Additionally, you can access on Culvercart website to view the new delivery date and order status.

Product is not in working condition or has visible cut, crush, tear, broken parts, dents or scratches. Product seal is broken and/or there is a leakage. Product arrived with parts or accessories missing. Product arrived in a different size or color than what was ordered. Item does not match product description. Entire product missing, but box is not tampered. Shipping box is damaged or tampered. Products is expired.

Delivery timelines are determined by various factors, including the type of product, the seller's city, your delivery location, and the time needed by the courier to deliver the order. You can view the estimated delivery time by entering your pincode on the product page.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

Sometimes, an order may be undelivered due to one of the following reasons: Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Other Address Issues: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label. Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller. Please keep your phone handy to ensure the delivery executive can contact you once the order is out for delivery. Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery. Logistical issues:Unexpected issues like heavy rain, vehicle breakdown or government restrictions in an area Rest assured, courier will make a total of 3 attempts to deliver your order.

Do not worry, the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.

The delivery of large category products at a particular location depends on the following factors: Dimensions and weight Location of the seller Serviceability of the seller's partnered service provider Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.

Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

This can happen due to an unexpected issue. If you have already received your order, please ignore any such message.

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

Order delivery dates can't be changed, since they're determined by sellers based on the timeline they need for processing. These are based on factors like your address, the seller's address and the type of product. That said, orders usually arrive on or before the scheduled delivery date, and you can track them easily via our website.

Standard Delivery charges and shipping timelines vary based on several factors like the seller, type of the product, price of the product, order value and delivery pin code. Delivery timeline is displayed on the product page. You can choose a delivery pin code on the product page and it will display the list of sellers who cater to that location and the applicable shipping charges.

If you receive a damaged or incorrect item, please contact our customer support immediately. We will assist you with a replacement or refund.

It may take up to 24 hours for the order status to be updated. If it still doesn't update, feel free to reach out for assistance.

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

If your order was lost or damaged during transit, the seller will replace the item(s) and ship them again with a new delivery date. Any offers or promotions from the original order will still apply.

- See if any of your neighbours/friends/relatives/house owners/security guards have collected your product on your behalf. - Wait until the end of the day— sometimes packages can reflect delivered while still in transit. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.

To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Flipkart account without any hassles once this is done.

Yes, CulverCart allows guest checkouts, but creating an account offers added benefits like order tracking.

For assistance, email support@culvercart.in or call +91-9700457772.

An account allows you to track orders, save addresses, manage wishlists, and receive exclusive offers.

Network issues sometimes delay OTP-based SMS. You can regenerate the code by clicking 'Resend Code'. In case that doesn't work, you can try switching your phone off and back on.

Yes, all online transactions are secured with industry-standard encryption to protect your information.

Double-check your payment details and try again. If the issue persists, contact your bank or CulverCart’s customer support.

If the order value is debited twice from your account, you can rest assured that the respective bank will ensure a refund is reflected in your account within eight business days. In case you do not receive a refund within this timeline, please contact the bank for assistance.

You can choose to pay for your order on Culvercart with any Visa, MasterCard or Maestro Debit Card.

Yes, we offer gift cards during specific seasons and occasions. Stay tuned to our website and social media channels for updates!

As of now, you can save upto 10 cards using the 'Save Card' option.

It's quicker. You can save the hassle of typing in the complete card information every time you shop on Culvercart by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Please enter your pincode on the product page to check if CoD is available at your location.

You can choose the credit card or debit card payment option during the checkout process of your purchase. For a seamless payment process, please keep your card number, expiration date, and three-digit CVV number handy, which can be found on your card and enter them when requested.

No, payment methods cannot be changed once the order is placed.

Yes, you can delete your saved cards at any given time.

You can save any credit or debit VISA, MasterCard, Maestro or American Express card issued by a bank in India.

You can choose to conveniently pay for your order using any of the following methods: Cash on Delivery Net Banking Gift Card / Wallet Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries

We accept major credit/debit cards, PayPal, and flexible offline payment options.

Refer to the official return and exchange policy on CulverCart’s website for more details.

Returns are subject to the same policy, and refunds will be issued to the original payment method.

A receipt or packing slip is necessary to process your return.

Yes, refunds are applied to the original method of payment.

Refunds or exchanges may be denied if the item is not in its original condition.

Refunds are processed within 7-10 days after the returned item is received and inspected.

Standard Delivery: 3-5 business days. Express Delivery: 1-2 business days (in select locations).

Once a return is requested, the pickup address cannot be changed. You can cancel this return request and create a new one with the updated address.

Contact customer support immediately to arrange for a return or replacement.

Use a traceable shipping method to avoid issues; CulverCart is not responsible for lost returns.

This may be due to: a) Your product being already out of the return policy period b) The product belongs to the no returns category. For more details, kindly check Culvercart website.

Contact CulverCart’s customer support for assistance with delayed returns.

No, exchanges via mail or phone are not processed

This can happen due to an unexpected issue. If you have already received your order, please ignore any such message.

Yes, exchanges are allowed in person at any of CulverCart's locations, subject to the same conditions as returns.

Perishable goods, intimate or sanitary products, hazardous materials, and flammable liquids or gases cannot be returned.

Pick-up is free for returns due to damaged or incorrect items. For other reasons, nominal charges may apply.

Yes, you can cancel or modify your pick-up request through your account or by contacting customer support.

CulverCart offers flexible time slots based on availability, which can be selected during the return request process.

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return-related email within 30 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

It usually takes 24 hrs of time for the pickup status to get updated in the system, post which a refund is processed from seller end.

Pick-ups are typically available on business days. Weekend pick-ups depend on courier service availability in your area.

Large or bulky items, hazardous materials, and certain non-returnable items may not be eligible for pick-up.

Yes, pick-up service is available for eligible returns, subject to location and item type.

Packaging material will not be needed during the pickup. You will need to handover the Brand box, MRP tag and the Warranty card (If received with the product).

You may need to show a valid ID and provide the original invoice or return confirmation.

During the return request process, the system will confirm if pick-up is available at your location.

WM are supposed the perform a set of checks which reflects on their device as per the reason for return. In case of any check failure WM will refuse to pickup the product. You can ask the WM the reason for pickup denial. Also, ensure you raise the return request with correct reason code and handover the right product to WM to avoid such instances

Report the issue to CulverCart’s customer support as soon as possible with supporting evidence.

This could be due to the following issues: There is a Payment decline. Please select here to know more about Payment issues. The item you have selected is out of stock. There is some technical or internet connectivity issue. Undeliverable to selected location/pincode. There is a quantity limit. Sometimes when Fulfiiled by Culvercart and seller fulfilled items are clubbed together, the order processing takes time.

You would not be able to change or modify the number of items once you have already placed an order. You can place another fresh order with the desired modifications. However, you can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn't entered the shipping process yet.

You can add or update your payment methods by selecting the payments options section in Your Account.

Cash on Delivery is one of the payment methods for making purchases on www.culvercart.com. When you select Cash on Delivery as your payment method, you don't have to make any advance payment. You pay for your order only when you receive it.

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.